Refund, Return & Exchange Policy

Last Updated: September 2, 2026

Thank you for shopping with Zenper. We want you to have a smooth and satisfying shopping experience. If you receive a product that is damaged, defective, incorrect, or not working as expected, we are here to help.

Please read the following policy carefully before placing your order.

1. Our Return & Refund Policy

At Zenper, customer satisfaction is important to us.

If your order arrives damaged, defective, incorrect, or the product does not work as intended, please contact us within 6 days of delivery.

For eligible cases, we may offer a replacement or refund, depending on the situation and product availability.

For change-of-mind requests, the product must be unused and returned in its original condition. Refunds for change-of-mind requests are not guaranteed and may be offered as an exchange or store credit at our discretion.

2. Damaged, Defective or Incorrect Products

You may be eligible for a replacement or refund if:

• The product arrived damaged.

• The product is defective.

• You received the wrong product.

• The product is missing essential parts or accessories.

• The product does not work as described or intended.

How to Report a Problem

Please contact us within 6 days of delivery.

Send us:

• Your order number

• Your name and contact details

• A clear description of the issue

• Clear photos of the product

• A short video showing the problem, where applicable

• Photos of the packaging, if the product arrived damaged

Once we receive the required information, our team will review the request.

If the claim is approved, we will provide instructions for the return or pickup and determine whether a replacement or refund is appropriate.

3. Return & Exchange for Change of Mind

If you change your mind about your purchase, you may request an exchange within 6 days of delivery, subject to the following conditions:

• The product must be unused.

• The product must be in its original condition.

• Original packaging should be intact.

• All accessories, manuals, tags and included items should be returned.

• Proof of purchase/order details must be provided.

The product must be returned to Zenper before an exchange is processed.

Exchange Conditions

If you choose another product:

• If the replacement product costs more, you will need to pay the difference.

• If the replacement product costs less, the difference may be provided as store credit and will not be refunded in cash.

• Replacement is subject to product availability.

Change-of-mind requests are not eligible for a cash refund unless otherwise approved by Zenper.

4. How to Request a Return or Exchange

To start a return, exchange, refund, or replacement request, contact us through:

Email: zenperlife.in@gmail.com
WhatsApp: +91 8767200797

Please provide:

• Order number

• Reason for the request

• Photos/videos, if applicable

• Any other information requested by our support team

Please do not send any product back without contacting us and receiving return instructions first.

Returns sent without prior approval may not be accepted or processed.

5. Product Inspection

For return, replacement, or refund requests, the returned product may be inspected by our team.

We reserve the right to reject a request if the product:

• Has been used improperly.

• Has been intentionally damaged.

• Is missing important components.

• Shows signs of misuse or tampering.

• Is returned in a condition that does not meet the applicable return requirements.

Our decision will be based on the condition of the product and the information provided with the request.

6. Products That Cannot Be Returned

Certain products may not be eligible for return or exchange due to their nature, including:

• Products that have been used or damaged by the customer.

• Personalized or customized products.

• Hygiene or personal-care products where applicable.

• Products specifically marked as non-returnable.

• Products returned after the applicable return period.

• Products damaged due to misuse, accidents, water exposure, tampering, or improper handling.

If a particular product has special return conditions, those conditions may be mentioned on its product page.

7. Refunds

If your refund request is approved, the refund will generally be processed after the returned product has been received and inspected, where a return is required.

Approved refunds will be issued to the original payment method, where possible.

The time taken for the refund to appear in your account may depend on your bank, card issuer, UPI provider, payment gateway, or other payment service.

Please allow additional processing time after Zenper has initiated the refund.

8. Shipping Charges

For an eligible damaged, defective, or incorrect product, Zenper may cover the applicable return/replacement shipping costs according to the circumstances of the case.

For a change-of-mind exchange, return or shipping charges may be the responsibility of the customer.

Shipping charges, if applicable, will be communicated to you before the return or exchange is processed.

9. Delivery Issues

If you receive a package that appears visibly damaged, please take photographs or a video of the package before opening it, where possible.

If the product inside is damaged or incorrect, contact us as soon as possible and within the applicable 6-day period.

Providing clear photos or videos can help us resolve the issue faster.

10. Important Information

• Return or exchange requests must be submitted within the applicable return period.

• Products must meet the conditions mentioned in this policy.

• Returns without prior approval may not be accepted.

• Refunds are subject to eligibility and inspection where applicable.

• Product availability may affect replacement options.

• Some products may have additional product-specific return conditions.

• Zenper reserves the right to review each return, replacement, exchange, and refund request individually.

11. Need Help?

If you have any questions about a return, refund, exchange, or replacement, please contact our support team.

Zenper

📧 Email: zenperlife.in@gmail.com

We appreciate your trust in Zenper and are committed to providing you with a smooth shopping experience.