Shipping Policy

đźšš Shipping Policy

1. Free Standard Shipping

We ship to selected countries worldwide. Available destinations are shown at checkout. If your country is not listed, we cannot deliver there at this time. on eligible orders.

Standard delivery generally takes around 3–7 business days, depending on your location, courier serviceability, and other delivery conditions.

Actual delivery times may vary for remote or difficult-to-service locations.

2. Shipping Charges

Any applicable shipping charges will be clearly displayed during checkout before you complete your order.

Shipping charges may vary depending on factors such as:

  • Delivery location

  • Product size and weight

  • Shipping method

  • Courier availability

Promotional free-shipping offers may be subject to specific terms and conditions.

3. Order Processing & Dispatch

Orders are generally processed within 1–2 business days after successful order confirmation or payment.

Once your order has been processed, it will be handed over to our shipping or courier partner.

Delivery timelines generally begin after the shipment has been picked up by the courier.

Orders placed on weekends or public holidays may require additional processing time.

4. Courier Partners

Zenper works with third-party courier and logistics partners to deliver orders across United States.

The courier partner may vary depending on the delivery location, product, availability, and serviceability.

Once the shipment is handed over to the courier, customers may receive tracking information where available.

5. Shipment Tracking

After your order has been dispatched, we may provide you with a tracking number or tracking link through email, SMS, WhatsApp, or other available communication channels.

You can use the tracking information to check the current status of your shipment.

Please allow some time for tracking information to become active after dispatch.

6. Delivery Delays

While we aim to deliver orders within the estimated timeframe, delivery dates are not guaranteed.

Delays may occur due to circumstances beyond our reasonable control, including:

  • Courier delays

  • Weather conditions

  • Public holidays

  • High order volumes

  • Transportation disruptions

  • Address or contact issues

  • Regional restrictions

  • Natural events or other unforeseen circumstances

Zenper will make reasonable efforts to assist with delayed shipments.

7. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address and contact information at checkout.

Zenper is not responsible for delivery failures caused by:

  • Incorrect address

  • Incomplete address

  • Incorrect phone number

  • Recipient being unavailable

  • Refusal to accept the shipment

If a shipment is returned because of incorrect information or repeated failed delivery attempts, additional shipping or re-delivery charges may apply.

8. Failed Delivery & Returned Shipments

If the courier is unable to deliver your order after the applicable delivery attempts, the shipment may be returned to us.

If the return occurs because of customer-related reasons, such as an incorrect address or refusal to accept the package, we may contact you regarding available options.

Any additional shipping charges, if applicable, will be communicated before re-dispatch.

9. Damaged Shipments

If your package appears visibly damaged when delivered, we recommend taking photographs or a video of the package before opening it, where possible.

If the product inside is damaged, defective, or incorrect, please contact us according to our Refund, Return & Exchange Policy.

Need Assistance?

For questions about shipping, tracking, delivery status, or your order, please contact us:

Zenper

📧 Email: zenperlife.in@gmail.com

We’ll be happy to assist you with your order.