Terms & Conditions

Terms of Service

Terms & Conditions

OVERVIEW

Welcome to Zenper. Throughout this website, the terms “we”, “us”, “our”, and “Zenper” refer to the operator of the Zenper online store.

Zenper operates this website and provides products, content, features, and related services through the Shopify platform.

These Terms of Service (“Terms”) govern your access to and use of our website, products, content, and services. By accessing our website or placing an order, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree with these Terms, please do not use our website or services.

1. ELIGIBILITY & CUSTOMER RESPONSIBILITIES

By using our website or placing an order, you confirm that the information you provide is accurate, complete, and up to date.

You are responsible for providing the correct:

  • Name

  • Delivery address

  • Phone number

  • Email address

  • Payment information

  • Other information required to complete your order

You are also responsible for reviewing your order details before completing your purchase.

2. PRODUCTS & PRODUCT INFORMATION

Zenper offers a selection of trending and popular products across different categories.

We make reasonable efforts to ensure that product descriptions, images, specifications, colors, sizes, and other information displayed on our website are accurate.

However, minor differences may occur due to:

  • Screen or device settings

  • Lighting conditions

  • Manufacturing variations

  • Product batches

  • Supplier variations

Product availability may change at any time without prior notice.

We reserve the right to limit quantities or discontinue products at our discretion.

3. ORDERS & ORDER ACCEPTANCE

Placing an order on our website constitutes a request to purchase a product.

Zenper reserves the right to accept, reject, cancel, or limit any order for reasons including:

  • Product availability

  • Pricing or listing errors

  • Incorrect product information

  • Payment issues

  • Suspicious or fraudulent activity

  • Incorrect shipping information

  • Other operational reasons

If an order is canceled after payment has been successfully received, an eligible refund will be processed according to our Refund, Return & Exchange Policy.

4. PRICING & PAYMENT

All prices displayed on the website are shown in United States Dollar (USD) unless stated otherwise.

Prices, offers, discounts, promotions, and product availability may change at any time without prior notice.

Applicable shipping charges, if any, will be displayed during checkout.

By placing an order, you confirm that:

  • The information provided during checkout is accurate.

  • You are authorized to use the selected payment method.

  • You agree to pay the total amount shown at checkout.

  • You understand that applicable taxes and shipping charges may apply.

Payments are processed through the payment methods and payment service providers made available during checkout.

5. SHIPPING & DELIVERY

Orders are shipped to the delivery address provided by the customer during checkout.

Delivery timelines shown on our website are estimates and may vary depending on:

  • Delivery location

  • Courier operations

  • Weather conditions

  • Public holidays

  • Operational delays

  • Unforeseen circumstances

Zenper is not responsible for delays caused by circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and an active contact number.

If incorrect or incomplete information results in a failed delivery, additional charges or re-shipping requirements may apply.

6. RETURNS, EXCHANGES & REFUNDS

Our Refund, Return & Exchange Policy applies to eligible returns, exchanges, replacements, and refunds.

For eligible products, return or exchange requests generally need to be submitted within 6 days of delivery.

Products requested for a change-of-mind exchange must meet the applicable conditions, including being unused and in original condition.

Products that arrive damaged, defective, incorrect, or otherwise qualify under our policy may be eligible for replacement or refund after review.

For complete information, please refer to our Refund, Return & Exchange Policy.

7. INTELLECTUAL PROPERTY

All content available on the Zenper website, including but not limited to:

  • Logos

  • Brand names

  • Text

  • Product descriptions

  • Images

  • Graphics

  • Website design

  • Videos

  • Icons

  • Other visual and written content

is owned by Zenper or used with appropriate rights or permission.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially use our website content without prior written permission.

8. WEBSITE USE

You agree to use the Zenper website only for lawful purposes.

You must not:

  • Use the website for fraudulent activities.

  • Attempt to interfere with website security.

  • Introduce malicious software or harmful code.

  • Attempt unauthorized access to our systems.

  • Copy or reproduce website content without permission.

  • Use the website in a way that could damage, disable, or overload our services.

We reserve the right to restrict or terminate access to the website where necessary.

9. THIRD-PARTY SERVICES

Our website may use third-party services for purposes such as:

  • Payment processing

  • Shipping and delivery

  • Website hosting

  • Analytics

  • Marketing

  • Customer communication

Third-party services operate according to their own terms and policies.

Zenper is not responsible for interruptions, errors, or changes caused by third-party service providers beyond our reasonable control.

10. MARKETING & COMMUNICATIONS

By providing your contact information and where permitted by applicable law, you may receive communications related to:

  • Your orders

  • Delivery updates

  • Customer support

  • Promotions

  • Offers

  • New products

  • Other Zenper updates

You may opt out of promotional communications where an unsubscribe option is provided.

Transactional communications related to your orders may still be sent when necessary.

11. DISCLAIMERS

We make reasonable efforts to keep our website and product information accurate and available.

However, we do not guarantee that:

  • The website will always be available.

  • The website will be completely free from errors.

  • Product information will always be completely error-free.

  • Every product will remain continuously available.

  • Website access will always be uninterrupted or secure.

To the extent permitted by applicable law, our website and services are provided on an “as available” basis.

12. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Zenper will not be responsible for indirect, incidental, special, or consequential losses arising from your use of our website, products, or services.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

13. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the applicable laws of United States

Any dispute arising in connection with these Terms or your use of the Zenper website shall be subject to the jurisdiction of the courts having appropriate jurisdiction over Zenper's business operations, subject to applicable law.

14. CHANGES TO THESE TERMS

Zenper may update, modify, or replace these Terms from time to time.

Any updated version will be posted on this page with the revised date where appropriate.

Your continued use of our website after changes are posted may constitute acceptance of the updated Terms.

15. CONTACT US

If you have questions about these Terms, your order, or our services, you can contact us at:

Zenper

📧 Email: zenperlife.in@gmail.com

We aim to assist customers as promptly as possible.

COMPANY INFORMATION

Business Name: Zenper
Email: zenperlife.in@gmail.com
Website: zenperlife.in
Business Type: Online Store